Frequently asked questions



  • I purchased the model in excel or open office, how do I use it? 
    If in doubt you can contact us at the following address: info@shoplabexcel.com, or at the telephone number: +39 338.5448.553 or via Skype: silvano.russo.italia (by reservation via email). 

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  • I have not yet received the model in excel or open office, what should I do? 
    You can contact us at: info@shoplabexcel.com writing in the subject the order number and we will send you the file.

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  • How much is shipping? 
    There are no shipping costs because after you make your purchase you download the digital file sent by email.

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  • After making the purchase will I receive the invoice?
    You will receive a regular invoice to the email address you provided during registration. 

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  • The tax code and VAT number are required? 
    To issue a regular invoice it is necessary to provide the tax code and VAT number (if possessed) at the moment of the order of purchase. 

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